Shipping Policy

Production Turnaround Time

Turnaround time is defined as the time from order confirmation to ship date. Order confirmation requires all three of the following to be completed:

1. Final design/mockup approved
2. All sizes and player numbers confirmed
3. Payment received in full

If any of the above is incomplete, production cannot begin and turnaround time may be extended.

Production time may vary depending on order size, type of apparel, current production demand, and customization complexity. We will communicate any expected delays before they affect your order.

Shipping Methods & Carriers

HAMCO Sports primarily ships via FedEx, UPS, and USPS. The shipping method depends on order size, destination, and delivery requirements.

Note: Shipping transit time is separate from production turnaround time. Total delivery time = production time + shipping transit time.

Shipping Costs

Shipping costs are calculated based on order weight, dimensions, and destination. Shipping costs will be communicated to you before payment is finalized. HAMCO Sports may offer free shipping promotions on qualifying orders from time to time.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment status directly through the carrier's website (FedEx, UPS, or USPS).

Domestic Shipping (United States)

We ship to all 50 states, including Alaska and Hawaii. Orders to Alaska, Hawaii, and U.S. territories may require additional shipping time and costs, which will be communicated prior to order confirmation.

International Shipping

HAMCO Sports ships to Canada and select international destinations. For international orders, please note:

• International shipping times are estimates and may vary due to customs processing.
• All duties, taxes, and import fees imposed by the destination country are the responsibility of the customer, not HAMCO Sports Inc.
• We primarily use FedEx and UPS for international shipments. Please visit their official websites for detailed information on international shipping policies.
• HAMCO Sports is not liable for delays caused by customs inspections or clearance processes.

Delivery Issues

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged items and packaging. We will work with the shipping carrier to resolve the issue and, if necessary, produce replacement items at no additional cost.

Lost Packages

If your tracking shows the package as delivered but you have not received it, please check with neighbors and your local carrier facility first. If the package cannot be located, contact us within 7 days and we will open an investigation with the shipping carrier.

Incorrect Shipping Address

It is the customer's responsibility to provide the correct shipping address at the time of order. HAMCO Sports is not liable for orders shipped to an incorrect address provided by the customer. If the package is returned to us, we will reship it at the customer's expense.

Title and Risk of Loss

Risk of loss and title of items purchased passes to the customer upon delivery of the items to the shipping carrier.

Shipping Restrictions

We currently do not ship to P.O. Boxes for large orders. If your delivery address is a P.O. Box, please contact us to discuss alternative arrangements.