Returns, Refunds, Remakes & Add-on Policies
Last Updated: November 2026
Hamco Sports Inc. does not offer returns or refunds on custom orders, except an order cancelled within 12 hours (see below).
Hamco Sports Inc. makes fully custom uniforms and apparel. Every order is customized and produced solely for the customer, team, or organization. For this reason, we cannot offer refunds for custom orders, apart from the 12-hour cancellation.
If there are any issues with your order, please contact us at sales@hamcospo.com or call 760-994-3555 and we will do our best to make sure you are satisfied.
We encourage our clients to carefully review their custom mockup before approving the final design. Hamco Sports Inc. provides unlimited free revisions on all mockups. Once an order has been confirmed and placed, Hamco Sports Inc. is not liable for any dissatisfaction with design elements that were approved in the mockup.
Our sizing charts can be found at hamcospo.com/sizing-chart. Our products are made to the measurements on our sizing charts with a tolerance of +/-10%. We do not offer refunds or exchanges for items that were ordered in the wrong size. Please reference our sizing chart carefully before confirming your order.
The colors on your uniforms and apparel are selected using the Pantone color code specified in your approved designs. Every color may print slightly differently on fabric depending on the GSM, weight, and type of material. For this reason, we do not offer refunds for minor shade variations. Only obvious color mistakes (e.g., Navy instead of Sky Blue) will be eligible for a redo.
The mockups we create for you are a detailed representation of the uniforms and apparel you will receive. We match your approved design as closely as possible, but minor variations may occur during production. Specific requirements such as placement, logo sizes, number positioning, and other design details must be confirmed in writing during the mockup approval process. We do not offer refunds for design issues that were approved in the final mockup.
Our standard production time is 2 to 3 weeks after design approval. Hamco Sports Inc. is not liable for shipping carrier delays. Turnaround time begins from the moment designs are approved, sizes/numbers are confirmed, and payment is received. If any required information is missing, turnaround time may be extended.
Free rush is available on request when production allows. Rush is never guaranteed.
Orders placed with the Order at This Price button on our product pages are paid by invoice, due when you order. You can cancel within 12 hours of placing your order for a full refund: reply to your confirmation email or call 760-994-3555. Production starts after you approve your free mockup and your payment is received.
You can cancel any order within 12 hours for a full refund, and not after that. For Order at This Price orders, the 12 hours are counted as shown above. For every other order, they are counted from when you order. After the 12 hours, you can still change your design as often as you like until you approve it. Production starts only after you approve your design and pay.
Any problems with items that may qualify for a redo must be reported within 30 days of delivery. This includes issues regarding design errors, misspelled names, missing items, or items with manufacturing defects such as rips or tears.
Visual evidence (photos) of the issue must be provided for all claims.
If we make a mistake (wrong size, wrong print or a defect), report it within 30 days of delivery and we remake it free. Apart from the 12-hour cancellation, custom items aren't refundable.
Need it sooner? Ask for a free rush. We do it when production allows. Rush is never guaranteed and never costs extra.
At Hamco Sports Inc., we stand behind our design process. Every customer receives unlimited free mockup revisions before production begins. You do not approve the final design until you are completely satisfied with every detail. This ensures what you see is what you get.
If you have any questions or concerns about our order policies, please contact us:
Hamco Sports Inc.
473 Mundet Place
Hillside, NJ 07205
United States
Common questions about our order policies
Every order is fully customized and produced specifically for your team, from the colors and logos to the names and numbers. Because these items cannot be resold, we cannot offer refunds, apart from the 12-hour cancellation. However, we provide unlimited free mockup revisions before production until the design is right.
If we made a mistake, such as a defect (rips, tears, print failures) or a wrong name or number that is not in your approved specs, contact us within 30 days of delivery with photos and we remake the items free.
If we made a mistake, such as a defect or a wrong size or print, report it within 30 days of delivery and we remake it free. Apart from the 12-hour cancellation, custom items are not refundable.
Orders placed with Order at This Price can be cancelled within 12 hours for a full refund, and not after that. Every other order follows the same rule, counted from when you order. We start production once your design is approved and paid for.
Yes. Add-on orders are welcome in any quantity, at the same price tiers, with no minimum and no surcharge. Add-on orders are ready 2 to 3 weeks after design approval.
Minor shade variations can occur due to differences in screen displays vs. printed fabric, and the type of material used. We match Pantone color codes as closely as possible. Only obvious color mistakes (e.g., Navy instead of Sky Blue) qualify for a redo.
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